Institutional Shareholder Services, Inc.

  • Collections Analyst

    Job Locations PH-Makati City
    Job ID
  • Overview

    Seeking a self-motivated professional to assist with collections. This position will work directly under the Collection manager, under the Revenue Control Department.


    Specific responsibilities include:

    • Communicate with clients to ensure prompt resolution of client payment or contractual issues including refunds, and unapplied cash receipts.
    • Monitor accounts and investigate historical data to support client communication.
    • Update account status records and collections efforts in SalesForce.
    • Partner with Billing Team and Sales Teams on client issues.
    • Creation, analysis and updating of weekly Collections reports.
    • Collection on global entities


    • Finance background, preferably with prior experience in a similar role.
    • Fluent in English is essential.
    • Extremely organized, detail oriented and hard working. A roll up your sleeves attitude.
    • Excellent Excel skills required.
    • Investigative and creative approach to problem solving and attention to detail.
    • Ability to read and understand contract terms and requirements.
    • Excellent communication skills, outgoing and confident. Must interact with clients to resolve payment issues.
    • SalesForce experience a plus.
    • Minimum 1-2 years of experience.
    • Amenable with mid-shift/shifting schedule.


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