Institutional Shareholder Services, Inc.

  • ESG Client Consultant

    Job Locations SE-Stockholm
    Job ID
    2018-1695
    Category
    ESG
  • Overview

    About ISS-Ethix

    Institutional Shareholder Services Inc. (ISS) is a leading provider of governance and responsible investment solutions to the global financial community. ISS-ESG comprises ISS-Ethix, ISS-oekom and Climate Solutions.

    Established in 1999 and acquired by Institutional Shareholder Services Inc, (ISS) in 2015, ISS-Ethix works closely with investors to align responsible investment policies and practices with shareholder interest. ISS-Ethix offers expertise across a full range of environmental, social and governance issues, having worked with leading asset owners and asset managers over the past 15 years to design tailored solutions and develop products.

    For more than 30 years now, ISS has been the world’s leading provider of corporate governance and responsible investment (RI) solutions for asset owners, asset managers, hedge funds, and asset service providers. Institutional clients turn to us to apply their corporate governance views, identify governance risks, and manage their complete proxy voting needs on a global basis.

    ISS is a global company, with more than 1000 employees spread across 19 offices in 13 countries. A career in ISS gives you international experience in working with market-leading experts that enable investors to incorporate corporate governance & responsible investment in their policies and practices.

    The ISS Way

    At ISS, our values are not as much imposed as they are inspired. We talk about ideals in terms of how it brings our people together in a culture that upholds the interests of our colleagues, shareholders and clients.

    Everyone at ISS is a champion of Integrity, Collaboration, Empowerment, Flexibility, Diversity and Client Service. When you join ISS, you are expected to exemplify these Values through your actions and aspirations in the workplace.

    Position Overview

    ISS-Ethix is looking for a new member of its Client Success team, which helps clients successfully integrate our ESG solutions into their investment and stewardship processes.  This position is located in ISS’ Stockholm office. You will be part of a team that is the hub for our day-to-day and proactive interaction with clients, and with a high level of interaction with ISS’ Sales, Research, and product teams. The Client Success team operates as a functional unit that focuses on providing clients in-depth expertise of our solutions and how clients can fully leverage them.  Client Success consultants provide daily support to clients, and ensure that client service–related activities are carried out with exceptional quality.

    To succeed in this role, you need to have a genuine interest in area of Sustainable and Responsible investments, including all aspects of Environmental, Social and Governance (ESG) research and topics. You are dedicated and thrive in a role where you provide world-class client service, and interact successfully with internal sales, research, and product teams that provide essential support in meeting client needs. The role requires a high level of professional skills, excellent communication skills, as well as a flexible and solutions-oriented attitude.

    Responsibilities

    • Proactively monitor and ensure client satisfaction
    • Own and manage client inquiry and issue resolution process, utilizing SalesForce.com and other internal tools
    • Identify accounts at risk and create plans to ensure revenue and client retention
    • Conduct calls/on-site visits with clients (health checks, training, relationship planning and review)
    • Identify and communicate up-sell opportunities to sales team
    • Provide subject matter expertise for the full ISS ESG product suite
    • Perform testing of new product features
    • Encourage and facilitate meetings between clients and research analysts
    • Assess client reporting needs and coordinate report delivery
    • Communicate market requirements to ISS business leaders
    • Take active ownership of operational support for clients Proactively communicate and educate clients on key governance matters

    Qualifications

    • Fluency in Swedish and English
    • Bachelor’s degree required, MBA or masters a plus
    • Approximately 5-7 years of experience in a client service position; investment management, SRI-market or corporate governance industries a plus

    Required skills:

    • Proactive positive attitude, innovative, motivated, client-oriented and commercially-aware thinker with strong attention to detail
    • Demonstrated project management skill – define scope, resources and time lines and manage to deliverables
    • Excellent organizational and verbal skills
    • Encourage and facilitate meetings between clients and research analysts
    • Proficiency in Microsoft Office product suite
    • Absolute personal and business integrity

     

    The Financial Sector Union of Sweden (Finansförbundet) is a trade union for employees in the financial sector in Sweden. If you have any questions related to union issues, please send an email to EMEA_Recruitment@issgovernance.com. We will forward directly your email to the union representative of the ISS-Ethix’ Finansförbundet union club.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed