The Senior IT Support - business DE/EN spoken position is a key contributor to ISS’s global customer support organization. The position is a critical component to delivering high quality services to ISS and joins our IT team providing in-house technical support. The position will be based in Munich and provide global remote support as available to other ISS offices across US, EMEA and APAC. Our principles are based on collaboration, best practices, standards, efficiency, and commitment to effective service delivery and responsiveness to the needs of the business. This role incorporates the traits of a highly engaged communicator, technical expert and a problem solver. A successful IT Services team member is people-orientated and enjoys the challenge of resolving functional/technical questions and/or issues in a timely manner with in person interactions, on the phone, through chat vehicles, and remote connections.
This candidate must be able to quickly and independently analyze each situation presented to them to determine the best approach for meeting the business needs while complying with established guidelines and policies. Likewise, this candidate should possess the necessary skills and business knowledge to know when it is appropriate to take a non-standard approach to resolve the issue. They should be able to think on their feet and be confident handling those issues without having to escalate them to management for handling. Solid technical expertise, willingness to learn and excellent customer care skills are essential for this role.