Institutional Shareholder Services, Inc.

  • Operation Support Engineer

    Job Locations IN-MH-Mumbai
    Job ID
    Information Technology
  • Overview

    We are currently seeking a hands-on, proactive, business-oriented Operation Support Engineer to join our dynamic team at our Mumbai, India Information Technology center of excellence. This role is a great mix of technology and teamwork with exposure to development and business teams designed to provide technical support, analysis, and solutions for production operations.



    • Monitoring & management of alerts, events via relevant monitoring & ticketing tools.Review/support tools for environment monitoring and analysis including system health and performance.
    • Provide Level 1 & Level 2 technical support for applications and platform issues.
    • Provide technical support for applications on Windows and Linux based systems.
    • Identify key areas for automation and optimization to enhance productivity.
    • Identify opportunities for optimizing performance and provide suggestions for development.
    • Coordinate maintenance activities and outages with infrastructure, Application management and Service Center teams.
    • Identify root causes of technical issues in production.
    • Keep track of change and problem tickets.
    • Flexible to work shifts, including weekends Support and execute Disaster Recovery testing


    • 2+ years of overall experience working in IT infrastructure & Operations environment.
    • 2+ years of relevant experience in Infrastructure / Applications monitoring and support.  
    • Good working knowledge of Linux & Windows Administration.
    • Good problem-solving/troubleshooting skills. Quick learner.
    • Experience with monitoring & ticketing tools such as Nagios, LogicMonitor, AppDynamics, etc... preferred
    • Experience handling major incidents and escalations.
    • Strong written, oral communication & interpersonal skills.
    • Experience with SCCM and Windows patch management desired
    • Experience with Ansible preferred
    • Experience with MS-SQL, Oracle, PostgreSQL, MongoDB preferred
    • Strong team player, with excellent eye for detail.
    • Should have a high degree of self-motivation, strong analytical and creative problem-solving skills.
    • Good understanding of latest Datacenter technologies.
    • Understanding of Java and XML
    • Apache/Tomcat/Web Services experience preferred
    • ITIL Foundation certified (preferred)


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