Institutional Shareholder Services, Inc.

  • Implementations Analyst

    Job Locations PH-Makati City
    Job ID
    2018-1652
    Category
    Account Management
  • Responsibilities

    • Own, Coordinate and oversee implementation and entitlements of ISS products/services for new clients
    • Serve as a subject matter expert with regards to ISS implementation and entitlement processes and procedures
    • Own and manage client inquiry and issue resolution process
    • Plan and modify governance and data solutions to meet customer needs
    • Work closely with sales, account management and other internal teams to develop product specifications, define project scope and prioritize workflow
    • Create and refine implementation training materials
    • Manage cancellation process for terminating contracts
    • Process access requests to ISS online platforms for internal staff

    Qualifications

    • Bachelor's degree in Business or related field
    • 2 years’ experience in a client service or operations position, ideally in financial services industry
    • Demonstrated Project Management skills – defining of scope, resources and time lines, and managing to multiple deliverables
    • Excellent oral and written communication skills
    • Excellent organizational and administrative skills
    • Strong computer skills with office applications
    • Team player and an excellent relationship builder between both internal and external parties
    • Demonstrated analytical skills with strong attention to detail
    • Innovative, motivated, client-oriented and commercially-aware thinker
    • Absolute personal and business integrity
    • Willingness to learn, flexible, adaptable and self-starter

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