Institutional Shareholder Services, Inc.

Global Proxy Distribution Operations

Job ID
Corporate Governance


Why work for ISS?

For more than 30 years now, Institutional Shareholder Services Inc. (ISS) has been the world’s leading provider of corporate governance and responsible investment solutions for asset owners, asset managers, hedge funds, and asset service providers. Institutional clients turn to us to apply their corporate governance views, identify environmental, social and governance risks, and manage their complete proxy voting needs on a global basis.

ISS is a global company, with more than 1000 employees spread across 19 offices in 13 countries. A career in ISS gives you international experience in working with market-leading experts that enable investors to incorporate corporate governance & responsible investment in their policies and practices.

The ISS Way

At ISS, our values are not as much imposed as they are inspired. We talk about ideals in terms of how it brings our people together in a culture that upholds the interests of our colleagues, shareholders and clients. Everyone at ISS is a champion of Integrity, Collaboration, Empowerment, Flexibility, Diversity and Client Service. When you join ISS, you are expected to exemplify these Values through your actions and aspirations in the workplace.

Position Overview

The Global Proxy Distribution (GPD) Operations is responsible for the generation and distribution of ballots, management of special meeting requirements and alerts, transmission of vote instructions to the local sub custodians or to the registries, and establishment and maintenance of strong working relations with our network of local custodian banks / registries.


  • Processes vote instructions from clients of GPD banks through to the banks’ local market sub custodians or directly to the registries in the agreed upon method and format (SWIFT, report, fax, email, online voting).
  • Completes any additional paperwork needed to support a vote instruction such as proxy cards, power of attorney, etc.
  • Responds to incoming client inquiries by providing appropriate courses of action.
  • Coordinates with the sub custodians regarding rejected vote instructions as advised by the local sub custodians, as well as, requirements to lodge vote instructions for meetings with special instructions.
  • Maintains sub-custodian contact information, SWIFT addresses, instruction delivery preferences and formats.
  • Accomplishes the daily workload through the internal proprietary application GPD Manager.
  • Manages a workflow entrusted to his / her work shift such as the direct voting to registries service, swift run, completion of proxy cards on behalf of the custodian bank client, etc.
  • Supervises and / or reviews the work of his / her colleague’s which serves as a review or audit of Ballot Generation and Vote Execution processes;
  • Identifies and recommends improvements and / or solutions where appropriate.
  • Performs other duties as assigned.


  • Degree education or equivalent course of study;
  • Considerable administrative work experience preferably in the area of proxy or corporate actions or minimum of 2 years work experience in an operations role;
  • Knowledge of SWIFT message transmission desired but not compulsory;
  • Good oral and written communication skills;
  • Proficiency in Microsoft Office (Outlook, Word, Excel);
  • Demonstrated work flow management skills;
  • Strong organizational skills and ability to prioritize multiple tasks;
  • Strong attention to detail;
  • Team player

Working conditions:

  • Flexible to assume the working hours as required by the business, especially during proxy season where volumes peak, as well as providing coverage as necessary on UK Bank Holidays.    



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