Why work for ISS?
For more than 30 years now, Institutional Shareholder Services Inc. (ISS) has been the world’s leading provider of corporate governance and responsible investment (RI) solutions for asset owners, asset managers, hedge funds, and asset service providers. Institutional clients turn to us to apply their corporate governance views, identify governance risks, and manage their complete proxy voting needs on a global basis.
We are truly a global company, with more than 1000 employees spread across 19 offices in 13 countries. A career in ISS gives you international experience in working with market-leading experts that enable investors to incorporate corporate governance & responsible investment in their policies and practices.
The ISS Way
At ISS, our values are not as much imposed as they are inspired. We talk about ideals in terms of how it brings our people together in a culture that upholds the interests of our colleagues, shareholders and clients. Everyone at ISS is a champion of Integrity, Collaboration, Empowerment, Flexibility, Diversity and Client Service. When you join ISS, you are expected to exemplify these Values in a manner that informs your actions and aspirations in the workplace.
The Desktop Support Specialist is a key contributor to ISS’s global customer support organization. The position is a critical component to delivering high quality services to ISS and joins our IT team providing in-house technical. The position will provide global remote support as available to other ISS offices across US, EMEA and APAC. Our principles are based on collaboration, best practices, standards, efficiency, and commitment to effective service delivery and responsiveness to the needs of the business. This role incorporates the traits of a highly engaged communicator, technical expert and a problem solver. A successful Desktop Support Specialist team member is people-orientated and enjoys the challenge of resolving functional/technical questions and/or issues in a timely manner with in person interactions, on the phone, through chat vehicles, and remote connections.
The ideal candidate must be able to quickly and independently analyze each situation presented to determine the best approach for meeting the business needs while complying with established guidelines and policies. The ideal candidate should be able to think on his/her feet and be confident handling those issues without having to escalate them to management for handling. Solid technical expertise, willingness to learn and excellent customer care skills are essential for this role.