Institutional Shareholder Services, Inc.

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Production Support Engineer (Linux)

Production Support Engineer (Linux)

Job ID 
Job Locations 
Information Technology

More information about this job


We are currently seeking a hands-on, proactive, business-oriented Production Support Engineer to join our dynamic team at or Mumbai, India Information Technology center of excellence. This role is a great mix of technology and teamwork with exposure to development and business teams designed to provide technical support, analysis, and solutions for production operations.


Manage system/software configurations and troubleshoot environment issues
Manage production hardware and software resources including coordinating maintenance and outages with infrastructure and business groups
Review/support tools for environment monitoring and analysis including system health and performance
Develop and grow environment analysis and presentation for business teams
Collaborate with development/software testing teams throughout the release process
Analyze and identify key areas for automation and optimization, including improvements in system performance, processes, and deployments
Development and maintenance of automated operational checks utilizing Python, Shell (Bash), as well as other scripting languages
Installation, configuration, and support for Nagios and Splunk systems


ITIL certification/training desired
Strong Python/Perl or Linux Scripting experience required
Excellent problem-solving/troubleshooting skills, fast learner
Good working knowledge of Linux system administration
Experience in Network/Application troubleshooting
Apache Proxy/Tomcat and/or Web Services experience preferred
Experience with Splunk, Nagios, Zend PHP, and APM (application performance monitoring) tools desired
Experience working with distributed teams located in other offices/time-zones
Excellent written and oral communication skills
4+ years of experience in Application Support/System administration or other similar technical field preferred