Institutional Shareholder Services, Inc.

Internship - Client Services Support

BE-Brussels
Job ID
2016-1090
Category
Customer Service/Support

Overview

Count yourself in.

Enter a world of corporate governance and responsible investment and jumpstart your career by gaining exposure to the fundamental affairs of businesses and economies on a global scale.

 

Why work for ISS?

For more than 30 years now, Institutional Shareholder Services Inc. (ISS) has been the world’s leading provider of corporate governance and responsible investment (RI) solutions for asset owners, asset managers, hedge funds, and asset service providers. Institutional clients turn to us to apply their corporate governance views, identify governance risks, and manage their complete proxy voting needs on a global basis.

We are truly a global company, with more than 1000 employees spread across 19 offices in 13 countries. A career in ISS gives you international experience in working with market-leading experts that enable investors to incorporate corporate governance & responsible investment in their policies and practices.

The ISS Way

At ISS, our values are not as much imposed as they are inspired. We talk about ideals in terms of how it brings our people together in a culture that upholds the interests of our colleagues, shareholders and clients. Everyone at ISS is a champion of Integrity, Collaboration, Empowerment, Flexibility, Diversity and Client Service. When you join ISS, you are expected to exemplify these Values in a manner that informs your actions and aspirations in the workplace.

What’s in it for you?

  • Work in a flexible and diversified environment.
  • Perform in a workplace of integrity and transparency.
  • Learn in practice the function of the corporate governance and gain an understanding of its technical terminology.
  • Receive in-depth training in the latest developments in corporate governance to fulfill your career aspirations.
  • Expand your know-how in the corporate governance industry, and contribute significantly to our client work and knowledge building.

 

Job Details:

Out of our ISS office in Brussels, the Client Service & Consultants team provides a single, turnkey solution to managing proxy distribution for custodian banks, an integrated proxy research and voting solution for institutional investor clients. We are seeking 1 intern who will support the Brussels Client Service & Consultants team during the peak European proxy voting season.

 

If you are looking for a first client facing experience in an international working environment, want to learn more about corporate governance and the financial industry and last but not least wish to develop your communication, organizational and networking skills, this internship is meant for you! You will have the chance to participate in internal trainings, profit from the guidance of experienced colleagues throughout the entire internship period and be involved in diverse team tasks.

Responsibilities

  • Daily support in managing external (both custodian banks and institutional investor clients) and internal (variety of functional teams) service inquiries
  • Close collaboration and support offering to senior service consultants
  • Manage regular direct contact (email and phone) with issuing companies, agent banks and clients
  • Deal with daily tasks, such as creating/inactivating accounts in our voting platform, creating/inactivating users to grant clients an access to our voting platform, support clients with basic queries/issues and investigate issues with internal teams to provide appropriate solutions/answers to clients
  • Execute regular reporting according to individual client service levels
  • Assist the team in reporting and workflow related improvements (procedural, database, profiles,.) for services offered to custodian bank clients and their clients

Qualifications

  • Bachelor degree or equivalent; we gladly support candidacies related to the completion of internships within study programs
  • Language skills: very good command of English; working proficiency in French/German is a plus.
  • Microsoft Office skills; working knowledge of Excel
  • Strong communication and writing skills
  • Quick learner; ability to assimilate new information with attention to detail
  • Organized and structured mind to deal with large quantities of work and strict deadlines
  • Ability to work independently while being an enthusiastic team player
  • Client focus and skill to communicate effectively with clients and partners
  • Interest in corporate governance, experience acquired through previous internships or traineeships seen as an advantage; however, not a requirement

 

This internship is remunerated (€ 1000 gross monthly + transport refunding) and will run for 5 and a half months starting mid-February 2018.

 

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